Return & Refund Policy

We want you to love your Sona Starz pieces. If something isn't quite right, we're here to help with a straightforward return process.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. To be eligible, items must be unworn, undamaged, and returned in their original packaging.

How to Start a Return

Email us at info@sonastarz.com with your order number and the item(s) you wish to return.
Our team will respond within 1–2 business days with return instructions and a return address.
Pack the item securely in its original packaging and ship it back to us.

Refund Processing

Once we receive and inspect your returned item, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or card issuer to post the credit.

Hygiene Exceptions

For hygiene and safety reasons, the following items are final sale and cannot be returned unless they arrive damaged or defective:

Pierced earrings (once packaging is opened)
Hair accessories that come into direct contact with the scalp, if used

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll send a replacement or issue a full refund at no cost to you — including return shipping.

Exchanges

Want a different size or color? The fastest way is to return your original item for a refund and place a new order. If you need help coordinating an exchange for a time-sensitive event, email us and we'll assist.

Return Shipping Costs

Customers are responsible for return shipping costs on standard returns. If the return is due to our error or a defective product, we cover all shipping costs.

Policies