Everything you need to know about shopping with Sona Starz.
Yes! We offer free standard shipping on all orders within the United States with no minimum purchase required.
Orders are processed within 1-2 business days and typically arrive within 3-5 business days after dispatch. You'll receive a tracking number by email once your order ships.
Currently we ship to the United States only, including all 50 states. We hope to expand internationally in the future.
No. We offer tax-free shopping. The price you see is the price you pay.
We accept returns within 30 days of delivery for a full refund. Items must be unworn and in their original packaging. Pierced earrings are final sale for hygiene reasons unless defective.
Most of our jewelry uses nickel-free, skin-friendly materials that are safe for sensitive skin. Product descriptions note specific materials such as sterling silver, 316L stainless steel, and gold plating.
Wipe pieces clean with a soft cloth and avoid prolonged exposure to water, perfume, and harsh chemicals. Store items separately to prevent scratching. Specific care instructions are included on each product page.
Absolutely! We recommend ordering at least two weeks in advance. If you have a time-sensitive event, email us at info@sonastarz.com and mention your event date so we can help.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package until it arrives.
Please contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund, including return shipping, at no cost to you.
Many of our items ship in presentation-ready packaging. If you'd like a gift note included, mention it in the order notes or email us after ordering.